Would you like to place an order with a professional account on our online store? To access professional prices, you can create an account on our site Hairborist.pro, which is reserved for hairdressing professionals. After your account is approved by the Hairborist team, you will then gain access to the professional online shop.

Two ordering methods are available. The first is “order via the shop.” This is a standard online store where you can view photos of all products before placing your order, allowing you to see exactly what you are ordering. The second method is using the “order form” online. This form only displays the product name, enabling you to order quickly and efficiently without wasting much time, similar to a traditional purchase order.

We are sorry to hear that you have not yet received your order!

You can enter your tracking number on our partner’s website https://www.ups.com/track?loc=fr_BE&requester=ST/ to access all the information related to its shipment.
If you cannot find an answer to your question, please feel free to contact us via our “Contact Us” page or at [email protected].

Shipping fees depend on the destination and the chosen shipping method. The costs are calculated directly in your cart and/or at checkout.

Shipping costs are waived starting from a certain amount, depending on your location. You can find this information in the shipping details.

At Hairborist, we adopt a zero-waste approach. We use reused cardboard and avoid the use of additional packaging materials. Additionally, we use biodegradable packing flakes made from corn, which are completely biodegradable. These packing flakes dissolve in water, having no harmful impact on the environment. In this way, we aim to contribute to a more sustainable packaging solution.

If you received the wrong order, we ask that you contact our headquarters. You can do this by sending an email to [email protected]. Please clearly mention what went wrong with the order so we can assist you as quickly as possible in resolving the issue. We strive to provide the best service to our customers and will do everything we can to resolve the problem promptly.

We apologize for the inconvenience if your order arrived damaged. But don’t worry, we will find a solution!

Contact us as soon as possible using our dedicated contact form and provide us with a photo of the damaged packaging and the damaged item. We will handle the issue and give you instructions on how to proceed for a refund or a replacement of the damaged item.

Yes, you can update your account information on our online store whenever necessary. To do so, go to your profile on the online store and update the details you wish to change. Once the changes are saved, your new data will be automatically updated in our system. It is important to ensure your information is current so that we can always provide you with the best service and keep you informed about important news and offers from Hairborist.

It is possible to modify an order if it has not yet been shipped. Our orders are dispatched in the middle of the day. If you wish to make changes, they must be done before noon.

If you want to modify your order and do so within the deadline, you can contact the headquarters via [email protected] or at +32 56 61 06 79.

It is possible to cancel an order if it has not yet been shipped. Our orders are dispatched in the middle of the day. If you wish to cancel, it must be done before noon.

If you want to cancel your order and do so within the deadline, you can contact the headquarters via [email protected] or at +32 56 61 06 79.

When you place an order on the online shop, you automatically receive a confirmation email with the invoice attached. For those who prefer to keep a paper copy: when we ship your order, we also include a printed copy.

The waiting period for your order to arrive varies depending on the shipping method you choose and the final destination of your order.

You should receive your order within 2 to 3 business days in Belgium, 3 to 5 business days in mainland France, Luxembourg, and the Netherlands, and within 7 business days for other EU countries.

If you wish to order to overseas territories or abroad, delivery times may vary depending on the region or country of delivery. Feel free to contact us at [email protected] for more information on this.

Finally, if your order is delayed by more than 7 business days, do not hesitate to contact our customer service at [email protected]. We will take the necessary steps to resolve the situation.

Delivery times are indicative and may vary depending on product availability, the carrier, the destination country or exceptional circumstances.

Absolutely! At Hairborist, we ensure secure payments so you can shop with peace of mind. We take the security of all transactions very seriously, so you can be confident that all your personal and banking information will be protected securely.

We use Mollie to provide 100% secure payments. Mollie is our payment service provider (PSP) that processes all transactions on our online store and guarantees full protection of your banking data. Your personal and banking information will never be in our possession, reducing the risk of fraud and hacking on our online shop www.Hairborist.com/fr and https://Hairborist.pro/fr/.

All files processed by Mollie are stored on highly secure servers in the Netherlands. Additionally, Mollie’s servers are continuously monitored by a team of CNP specialists, and Mollie is permanently supervised by the Dutch Central Bank. Mollie is also PCI DSS Level 1 certified, which is proof of security for us and for all our customers. Your data is transmitted encrypted, making it invisible to others.

To create a professional account, you need to register on the Hairborist.pro website by visiting the “Customer Area” / “My Account” section.

We encourage you to fill out the registration form as completely as possible, providing your professional information. This will facilitate delivery and billing. After submitting the registration form, the Hairborist team will contact you promptly to validate your account. Once approved, you will be able to use your professional account to place orders or register for training sessions.

If you’re unable to log in with your professional account, it may be because it has not yet been verified by our team. After registration, your account must be approved before you can log in. Once your account is approved, you will be able to access all the features of your professional account.

If you have forgotten your professional account password, you can click on the “Forgot password?” link on the login page. A page will open asking you to provide your email address. Once you submit your email address through this page, you will receive an email with instructions to reset your password, allowing you to log back into your professional account.

If you do not receive an email in your primary inbox after this request, be sure to check your spam folder. The reset email may be hiding there.

No, there is no minimum order amount for the first order. You can choose the products you want to order and assemble your order according to your preferences.

Additionally, we offer starter packs for the first order. These packs are designed to make your start with the Hairborist range easier. There are several options depending on your needs, and they give you access to various benefits and gifts.

To take advantage of these starter packs, you can contact your Hairborist representative.