How can I order from the online store as a professional?
Would you like to place an order with a professional account on our online store? To access professional prices, you can create an account on our site Hairborist.pro, which is reserved for hairdressing professionals. After your account is approved by the Hairborist team, you will then gain access to the professional online shop. Two ordering […]
I have not received my order. What should I do?
We are sorry to hear that you have not yet received your order! You can enter your tracking number on our partner’s website https://www.ups.com/track?loc=fr_BE&requester=ST/ to access all the information related to its shipment. If you cannot find an answer to your question, please feel free to contact us via our “Contact Us” page or at […]
What is the cost of delivery?
Shipping fees depend on the destination and the chosen shipping method. The costs are calculated directly in your cart and/or at checkout. Shipping costs are waived starting from a certain amount, depending on your location. You can find this information in the shipping details.
How do you pack the products?
At Hairborist, we adopt a zero-waste approach. We use reused cardboard and avoid the use of additional packaging materials. Additionally, we use biodegradable packing flakes made from corn, which are completely biodegradable. These packing flakes dissolve in water, having no harmful impact on the environment. In this way, we aim to contribute to a more […]
I received an incorrect order. What should I do?
If you received the wrong order, we ask that you contact our headquarters. You can do this by sending an email to [email protected]. Please clearly mention what went wrong with the order so we can assist you as quickly as possible in resolving the issue. We strive to provide the best service to our customers […]
My order is damaged. What should I do?
We apologize for the inconvenience if your order arrived damaged. But don’t worry, we will find a solution! Contact us as soon as possible using our dedicated contact form and provide us with a photo of the damaged packaging and the damaged item. We will handle the issue and give you instructions on how to […]
Can I modify my account information?
Yes, you can update your account information on our online store whenever necessary. To do so, go to your profile on the online store and update the details you wish to change. Once the changes are saved, your new data will be automatically updated in our system. It is important to ensure your information is […]
Can I modify my order?
It is possible to modify an order if it has not yet been shipped. Our orders are dispatched in the middle of the day. If you wish to make changes, they must be done before noon. If you want to modify your order and do so within the deadline, you can contact the headquarters via […]
Can I cancel my order?
It is possible to cancel an order if it has not yet been shipped. Our orders are dispatched in the middle of the day. If you wish to cancel, it must be done before noon. If you want to cancel your order and do so within the deadline, you can contact the headquarters via [email protected] […]
Where can I find my invoice?
When you place an order on the online shop, you automatically receive a confirmation email with the invoice attached. For those who prefer to keep a paper copy: when we ship your order, we also include a printed copy.
What are the delivery times?
The waiting period for your order to arrive varies depending on the shipping method you choose and the final destination of your order. You should receive your order within 2 to 3 business days in Belgium, 3 to 5 business days in mainland France, Luxembourg, and the Netherlands, and within 7 business days for other […]
Is my payment secure?
Absolutely! At Hairborist, we ensure secure payments so you can shop with peace of mind. We take the security of all transactions very seriously, so you can be confident that all your personal and banking information will be protected securely. We use Mollie to provide 100% secure payments. Mollie is our payment service provider (PSP) […]
How can I create a Hairborist professional account?
To create a professional account, you need to register on the Hairborist.pro website by visiting the “Customer Area” / “My Account” section. We encourage you to fill out the registration form as completely as possible, providing your professional information. This will facilitate delivery and billing. After submitting the registration form, the Hairborist team will contact […]
I created a professional account, but I cannot log in.
If you’re unable to log in with your professional account, it may be because it has not yet been verified by our team. After registration, your account must be approved before you can log in. Once your account is approved, you will be able to access all the features of your professional account.
I forgot the password for my professional account. What should I do?
If you have forgotten your professional account password, you can click on the “Forgot password?” link on the login page. A page will open asking you to provide your email address. Once you submit your email address through this page, you will receive an email with instructions to reset your password, allowing you to log […]
Is there a minimum order amount for the first order?
No, there is no minimum order amount for the first order. You can choose the products you want to order and assemble your order according to your preferences. Additionally, we offer starter packs for the first order. These packs are designed to make your start with the Hairborist range easier. There are several options depending […]