We treat all your personal information confidentially, except in cases provided for in the current terms of use. They are stored on a secure server, and we comply with laws regarding data protection and consumer protection.
If you have any questions regarding our privacy policy, we invite you to contact us at the following email address: [email protected]
ARTICLE 1 – COLLECTED INFORMATION
- During your visit to our website and to provide you with the best possible service, we may collect various types of information:
- During each visit to our website: your internet location – IP address, domain name such as .fr or .com, original URL – the browser you are using, the country and phone prefix of your computer, the pages of our website you have visited, the ads you have clicked on, and the searches you have performed.
- In the case of creating a user account: your name, your contact details – address, email address, phone number – and the details of your credit card.
- In the case of an order: your name, your contact details – address, email address, phone number – and the details of your credit card, the delivery address(es) provided, the username and password associated with your account, and the history of your product selection and actions on our website.
- When you request information, send an email to our customer service, subscribe to our newsletter or other services, participate in a contest, or post reviews: your name, your contact details, and any other information such as your age, interests, and product preferences.
- When obtaining customer lists from third parties to invite new people to discover our website https://hairborist.com/fr/. However, these lists only include individuals who have consented to receive advertising emails. In all cases, all our emails contain an option allowing you to unsubscribe at any time.
It is important to note that our website is tracked, and we may record information about your visit to our site that may help us improve the quality of our services.
We may collect this information even if you do not have a user account with us.
ARTICLE 2 – USE OF COLLECTED INFORMATION
We commit to using your personal information only to improve our services. We may use the collected information in the following cases:
- for the improvement of our website,
- for improving your browsing experience,
- for the improvement of our customer service,
- for processing your orders,
- to send you periodic emails or information about our offers and products,
- for the improvement of our advertising campaigns.
- for managing a contest, promotion, survey, or any other feature of our website,
By visiting https://hairborist.com/, you agree that we may contact you for any of the above purposes, either by phone, email, or mail. You confirm that you will not consider the use of your personal data as a violation of your rights under Belgian law.
According to the Data Protection Act, you have various rights: the right of access, the right of rectification, and the right to object to the processing of your data. To exercise these rights, you only need to write to us, specifying your name, first name, address, the email address you used to create your account, and attaching proof of identity by email to [email protected]
You can choose to stop receiving emails from us at any time. Instructions on how to unsubscribe from our lists are at the bottom of all our emails.
ARTICLE 3 – COOKIE MANAGEMENT
We use cookies to improve the quality of our website and the tools we offer. These cookies allow us to track advertisements, remember and process products in your cart, aggregate data on site traffic, and interaction between our site and users.
You can block cookies if you wish by changing your web browser preferences.
We may enlist service providers to improve our understanding of our visitors. These service providers may not use the information collected on our behalf, except to help us operate and improve our activities.
Cookies are small information files that a website sends to your computer via the browser you are using. They allow websites and systems providing services to recognize your browser, store and remember certain information to communicate with you, and enhance and customize your browsing experience.
ARTICLE 4 – SHARING OF MY PERSONAL INFORMATION
We commit to keeping your personal information confidential, and we have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). Therefore, we will not share your personal information with third parties without your consent, except as indicated above. However, non-personal, non-identifiable data may be transmitted to third parties for marketing, advertising, or other purposes. This privacy policy applies only to the collection and use of information we collect on our website, not to information collected offline.
Information may be transmitted to trusted third parties who help us manage the site, run our business, and provide you with services, provided that these third parties agree to keep the information confidential.
We may disclose your personal information or user account information to a law enforcement agency or other regulatory or governmental agency investigating suspected illegal activity – upon request.
We will also disclose your information if necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety or that of others.
ARTICLE 5 – PROTECTION OF MY INFORMATION
All sensitive/payment data provided by users is sent via SSL (Secure Socket Layer) and encrypted in our database. This information can only be viewed by authorized individuals with specific access rights to our systems and who are obligated to keep this information confidential. After a transaction, your private information is not stored on our servers.
ARTICLE 6 – RIGHT OF ACCESS
According to the Data Protection Act, you can exercise your right of access and rectification of information concerning you at any time by contacting us at the following address: [email protected]